FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

About Shop DnC

What is Shop by DnC

Shop by DnC is an e-commerce platform offering professionally curated décor collections crafted by interior designers. Our goal is to help you style your space effortlessly without needing a full-service design project.

How do curated collections work?

Each collection is thoughtfully designed to ensure all the pieces complement each other. Simply choose a collection, purchase with a click, and unbox your designer-approved home décor.

Can I purchase individual items from the collections?

Currently, our collections are designed to be sold as cohesive sets for a seamless styling experience. However, you can purchase individual items as well. 

Is there a design consultation included?

Our curated collections are designed to minimize the need for a design consultation. If you require a more personalized design service, you can explore our full-service interior design options on designandcurations.com.

Is Shop by DnC part of Design & Curations?

Yes, Shop by DnC is a curated e-commerce extension of Design & Curations, designed to bring designer-quality home styling to more people.

Can I gift a curated collection to someone?

Yes! Our collections make wonderful gifts for housewarmings, weddings, or any
special occasion. Gift cards are also available.*

What makes Shop by DnC different from other home décor websites?

Our collections are curated by professional interior designers, ensuring every piece fits together perfectly. We take the guesswork out of styling by offering ready-to-go solutions for beautiful spaces.

Shipping, Delivery, Returns

Can I track my order?

Absolutely! You will receive a confirmation email with tracking details as soon as your
order is shipped.

Can I still change my order?

If you want to change your order, please send us an email. We will see what is still possible.

How long does shipping take?

Shipping times may vary depending on the product, but most orders are processed and shipped within 5-7 business days.

You'll receive tracking information as soon
as your order ships.

Do you offer returns?

Yes,we accept returns within 14 days of delivery for unused and undamaged items.
Please note that customers are responsible for return shipping costs. Please see our return & refund policy for more information.

Are there any shipping costs?

Shipping Costs Explained: Everything You Need to Know Before Checkout.

How do I return my order?

We get it — sometimes things just don’t work out. That’s why we’ve made returns simple and self-service! Here’s how it works:

  1. Log in to your account on our store.
  2. Go to your order history and select the item(s) you’d like to return.
  3. Submit a return request directly through your account.
  4. Wait for approval - once your return is approved, you'll receive detailed shipping instructions and a return label.
  5. Send it back! Follow the instructions provided and drop off your package.

If you have any questions or run into any issues, we are here to help! We want you to be completely happy with your purchase — and if you’re not, we’ll do our best to make it right.

Shipping details

Please review our shipping policy here.

Refund details

Please review our refund policy here.

Account Information

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.